Business Situation

Keais uses a records management database named MR created by OMTI. They interact with clients primarily via email and telephone conversations. The number of phone calls and emails used to communicate with clients can occupy valuable time which can be used processing case orders. Keais needed to free up more time for an order processor and increase productivity.

Solution

Pineywoods was invited to listen to the problem and evaluate the system. We were able to recommend optimizations affecting productivity by automating status communications with their clients. Following our recommendations helped to free up valuable minutes per case spent composing status communications.

Results

We were able to create a fault tolerant and template based notification system providing order status and order item availability notifications for Keais clients. This solution was custom designed taking into account the customer environment and desires.